CyberCoders Support Engineer Tier 3 - in Burlington, Massachusetts

Support Engineer Tier 3 - (30% travel + some remote) Support Engineer Tier 3 - East Coast (Bos remote + 40% travel) - Skills Required - Physical Security, CCTV, Access Control, IP Video, Multimeters, Oscilloscopes, SQL, Customer Service, Technical Customer Support, Tyco/Honeywell/American Security/House/Lenel/S2

If you are a Support Engineer experienced in Physical Security Hardware and Software, please read on!

Top Reasons to Work with Us

We are one of the elite network security companies and we work with great clients.

What You Will Be Doing

Tier 3 IP Video/Access Control Technical Support Engineer will resolve complex and unique technological issues involving our software and hardwares interface with video equipment from various manufacturers and our Access Control systems. The Tier 3 Support Engineer is an expert at bringing resolution to all manners with a high sense of urgency for resolving complex and unique technological issues for our customers.


What You Need for this Position


  • 3+ Years of experience with a ---Physical Security company--- in an IT background (Physical Access Control, Installs, Upgrades, IP Video, etc..)

  • BA degree in a related field

  • MUST be able to work remotely and up to 40% travel and able to work remote the rest of the time

  • Experience with one or more of the following security software, Tyco, Honeywell, American Security, Software House, Amag, Lenel, S2, etc..

  • 24/7 Tech Support 1 week in 5 (roughly get called 1 or 2 times a week). Call is from 8pm EST to 3am EST.


What's In It for You

Competitive Compensation!

Benefits Package!

Ability to work from home and travel!

So, if you are a Support Engineer experienced in Physical Security Hardware and Software, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Support Engineer Tier 3 - MA-Burlington AB4-1454778