CyberCoders IT Services Supervisor in Durham, Oregon
IT Services Supervisor IT Services Supervisor - Skills Required - IT Support, Help Desk Management, Enterprise Applications
If you are a IT Services Manager with experience in enterprise companies, please read on!
We are an enterprise manufacturing company. The IT Services Manager position to lead a IT Support team servicing Tier 2 & Tier 3 ecosystem. This team supports endpoint devices, central IT components, and enterprise applications for end users of all business units.
What You Will Be Doing
Responsible to triage incoming requests, and provide customer-oriented resolution
Act as a liaison between IT and the organization, e.g. in charge of announcements about upcoming changes and incidents
Own specific IT services and ensure their effective delivery, management and improvements to meet business needs
Participate hands on in application support for enterprise applications
Support IT Management in budget-, resource- and project planning
What You Need for this Position
Experience with operating and managing IT support team with tiered IT support for end users, endpoint devices (including desktops, laptops, tablets and smart phones), back office applications in a multi-site, diversified enterprise environment (>2000 nodes)
Experience supporting large enterprise applications
Experience implementing and running highly automated service desk tools (WFM, IVR/CTI, ITIL-based multi-channel ticketing systems, Reporting/BI tools)
Excellent oral & written communication and interpersonal skills & customer orientation
Hands on ticket support for L1-3 tickets
Areas of Knowledge Nice to Have:
documenting processes & workflows
Endpoint protection or other security concepts
What's In It for You
Salary Depending on Experience
Full time permanent role
Growth & Stability
Paid time off
So, if you are a IT Services Manager with experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
IT Services Supervisor OR-Durham AG2-1470353