CyberCoders IT Services Supervisor in Durham, Oregon

IT Services Supervisor IT Services Supervisor - Skills Required - IT Support, Help Desk Management, Enterprise Applications

If you are a IT Services Manager with experience in enterprise companies, please read on!

We are an enterprise manufacturing company. The IT Services Manager position to lead a IT Support team servicing Tier 2 & Tier 3 ecosystem. This team supports endpoint devices, central IT components, and enterprise applications for end users of all business units.

What You Will Be Doing

  • Responsible to triage incoming requests, and provide customer-oriented resolution

  • Act as a liaison between IT and the organization, e.g. in charge of announcements about upcoming changes and incidents

  • Own specific IT services and ensure their effective delivery, management and improvements to meet business needs

  • Participate hands on in application support for enterprise applications

  • Support IT Management in budget-, resource- and project planning

What You Need for this Position

  • Experience with operating and managing IT support team with tiered IT support for end users, endpoint devices (including desktops, laptops, tablets and smart phones), back office applications in a multi-site, diversified enterprise environment (>2000 nodes)

  • Experience supporting large enterprise applications

  • Experience implementing and running highly automated service desk tools (WFM, IVR/CTI, ITIL-based multi-channel ticketing systems, Reporting/BI tools)

  • Excellent oral & written communication and interpersonal skills & customer orientation

  • Hands on ticket support for L1-3 tickets

Areas of Knowledge Nice to Have:

documenting processes & workflows

  • Hardware deployment

  • Endpoint protection or other security concepts

  • Hardware deployment

What's In It for You

  • Salary Depending on Experience

  • Full time permanent role

  • Growth & Stability

  • 401k

  • Paid time off

So, if you are a IT Services Manager with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

IT Services Supervisor OR-Durham AG2-1470353