CyberCoders Lead ServiceNow Architect- Relo to Atlanta in Houston, Texas

Lead ServiceNow Architect- Relo to Atlanta Lead ServiceNow Architect- Relo to Atlanta - Skills Required - ServiceNow, ITSM, Post Sales, ITIL, Architect

Seeking a Senior/ Lead ServiceNow Architect for a Leading IT Solutions Provider in the Atlanta region to help grow ServiceNow practice. This position is responsible for the design, architecture, development, and implementation of new applications on the ServiceNow platform.

To be successful, one should have prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request), as well as experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow. You will be the ServiceNow expert working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow ITSM application.

---This position is based in Atlanta with the ability to work remotely from home within the region. Relocation assistance is offered!

What You Need for this Position

  • 3+ years experience architecting, designing, and implementing ServiceNow solutions

  • 5+ years of experience with ITSM

  • Information Technology Infrastructure Library (ITIL) foundation and advanced certifications

  • Certified ServiceNow Administrator or Developer

  • ITIL certified

  • Knowledge of web-based development languages

  • Strong ServiceNow subject matter expertise, preferably with deployment experience

  • Multiple ServiceNow projects acting as Engagement Manager or Business Process Consultant

  • Very good understanding of ServiceNow platform and product features, including licensing models

  • 5+ years of experience managing complex projects

  • Deep experience with the ServiceNow platform

  • Excellent customer service and communication skills

  • Strong analytical skills with the ability to solve complex technical problems

  • Ability to work individually as well as part of a team

What You Will Be Doing

  • Demonstrate hands on experience with multiple implementations of the core suite of ITSM applications (Service Catalog and Service Request in particular)

  • Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems

  • Leverage both proven and innovative technology approaches to solve challenging business problems

  • Provide technical assessments, written documentation and technical expertise

  • Design and enhance reporting solutions both within ServiceNow together with supporting tooling configurations and/or functional specifications, based on industry best practice

  • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions

  • Work on continuous improvement by sharing experiences and knowledge with the team

  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

  • Advises on options, risk and impacts on business processes and technical architecture

  • Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers

What's In It for You

  • Competitive Base Salary

  • Remote when not in front of clients (LOCAL travel only)

  • Comprehensive Benefits Package

  • PTO

  • Opportunity for growth

  • Training reimbursement

  • 401k

  • Great work environment

  • Other cool perks!

If you are a Senior/ Lead ServiceNow Architect, you are encouraged to apply ASAP or you can send your resume to me directly at

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Lead ServiceNow Architect- Relo to Atlanta TX-Houston AM8-1466819