CyberCoders Call Center Director in New York City, New York

Call Center Director Call Center Director - Skills Required - Call Center Management, Workforce Management Tools, Management Experience, SalesForce

If you are a Call Center Operations professional with a strong background in management and maximizing performance, please read on!

Top Reasons to Work with Us

  • Our employees are our greatest strength. We are dedicated to our peoples success and growth within the company

  • We help people! Our services allows people to navigate through issues and come out better on the other side

  • Our work culture is based on a Team mentality which recognizes and rewards our people

What You Will Be Doing

  • Overseeing Call Center operations with a focus on hitting key performance indicators

  • Background in implementing and managing Workforce Management tool(s)

  • Work with contact center vendors in order to drive performance.

  • Communicate with leadership on performance trends and activities occurring to continuously improve.

  • Work with internal departments to add insight into operational reports and data.

  • Identify areas for improvement and develop/implement corrective action plans

  • Use metrics to measure results and monitor service quality to provide timely and actionable feedback to the field

  • Establish standard operating procedures, develop and implement approved process and / or operational improvements and verify adherence to policy

  • Manage department budget for monthly reconciliation and annual planning

What You Need for this Position

  • 5+ years in Call Center management

  • Track record of implementing and managing a Workforce Management system

  • Salesforce experience

  • Management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment

We are interviewing so APPLY TODAY!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Call Center Director NY-New York City ML-1455398