CyberCoders Customer Success Manager - Tech Marketing Data in New York City, New York

Customer Success Manager - Tech Marketing Data Customer Success Manager - Tech Marketing Data - Skills Required - Customer Success Experience, Working with Publishers or eCommerce, Service or consulting experience, SaaS, Onboarding or project management experience, Optimization/ CRM/ Personalization/ Recommendation, Understand eCommerce Customer Funnel Analysis, Knowledge of KPIs

If you are a Customer Success Manager with experience, please read on!

Our company helps retailers, marketers and publishers maximize revenue by quantifying, optimizing and personalizing every customer interaction in real-time, across any channel. We are the world's first personalization technology stack that offers personalization, recommendations, 1:1 messaging, testing and optimization - in a single platform.

We personalize the experiences of more than 500 million users globally each month and counts industry leaders like Sephora, PacSun, Rolling Stone, Europe's fashion leader Lamoda, MakerBot and Liverpool Football Club among its many customers. Based in New York, the company has more than 100 employees in five offices worldwide.

The Customer Success Manager assists with project delivery, clarification and explanation of a client's new product base, and being able to distill the complexities of data into meaningful and useful information for clients' success. Project management is critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

What You Will Be Doing

Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution

Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction

Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations

Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required

Serve as the primary point of contact to the client during implementations for all work related to the project

Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner

Communicate project status and issues internally across multiple organizational levels

Consult with clients on product features, functionality and onboarding best practices

Distill value matter data from complex databases and reports

Analyze data and deduct value-driving recommendations

What You Need for this Position

Ability to understand complex technology and explain it simply

Understand how to manipulate, analyze and interpret data

Ability to multi-task, prioritize and handle issues/escalations under pressure

Committed to customer satisfaction and a passion for customer success

Ability to work independently and through teams, at multiple organizational levels

Knowledge of online marketing functions

Experience working with Publishers or eCommerce

Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed

Degree in Economics/business or any marketing-related analytical degree

5+ years of services/consulting experience

Prior onboarding/project management experience preferably in a SaaS company

Hold expertise in at least 2-3 products in the space of Optimization, CRM, Personalization, Recommendations or Segmentation

Understand eCommerce Customer Funnel Analysis

Knowledge of KPIs & Improvement drivers in the Customer Funnel for e-Commerce, Marketplaces or other digital sectors

At least 1 years of experience presenting to C-level executives as a vendor representative

What's In It for You

  • Industry-competitive salary of $90K-$140K DOE

  • Generous PTO/vacation time

  • Full health benefits.

  • Meaningful and challenging work.

  • Uniquely open and informal environment.

  • And much more…

So, if you are a Customer Success Manager with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Customer Success Manager - Tech Marketing Data NY-New York City EG1-1470057