CyberCoders Cisco UCCE Application Engineer in Saint Petersburg, Florida

Cisco UCCE Application Engineer (Remote & $160k!) Cisco UCCE Engineer (Remote & $160k!) - Skills Required - UCCE, ICM, CVP, Cisco, Cisco Unified Communications, Cisco UCS, Cisco Unity Connections, CCNP, CCIE, SIP

If you are a Cisco UCCE Application Engineer (Remote & $160k!) with experience, please read on!

Top Reasons to Work with Us

  • Work From Home (Remote)

  • Amazing/Generous compensation package ($110 - $160k DOE w/ Quarterly Bonus)

  • Generous PTO

  • Full Benefits

What You Will Be Doing

We are seeking a Cisco UCCE Infrastructure Engineer to join our Technology Services team. As part of our Operations Engineering team, you will work with our enterprise level clients providing support to Solutions Architects for installation and support of UC and UCCE components in Cisco CC solutions. Your knowledge and experience in the converged IP contact center, voice self-service solutions (application and infrastructure) and Cisco Contact Center Solutions space will be the key for success.

This position is for Engineers, Designers, Architects NOT Admins

This position is 80% application & 20% infrastructure - We are looking for Application Engineers not sole Infrastructure candidates.

This position is 100% Post-Sales w/ Minimal Travel (Under 10%)

  • Provide support to enterprise level customers regarding advanced UCCE issues.

  • Ability to work in a delivery support environment that involves structured processes and timelines

  • Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)

  • Familiarity with Cisco PRIME Collaboration and Cisco products such as Cisco Enterprise Chat and Email Manager, Cisco Unity Connection, Architecture deployment, support, and administration preferred.

  • Familiarity and exposure to Cisco Contact Center troubleshooting tools such as SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols

  • Multi-site configuration and hybrid of enterprise level IP and TDM environments

What You Need for this Position

  • Experience Engineering, Designing and Programming CVPs & ICMs

  • 2 - 4+ years administration, troubleshooting and support experience with Cisco UC/CC, Cisco Gateways/CUBE and Cisco CUSP. Integration and deployment experience with these applications is highly desirable.

  • Experience with Telephony Provider circuits (ISDN/SIP) required.

  • Experience with Cisco UCS and VMware implementation and networking required.

  • Experience and understanding of Cisco Layer2/Layer3 networking required.

  • Experience / Knowledge of Cisco Unified Communications Manager + Cisco Unity Connections

  • Excellent Communication Skills (Client Facing / Post-Sales experience desired)

Bonus (Not Required)

  • Cisco Certifications CCNA, CCNP, CCIE

---Minimal Travel

What's In It for You

  • Work From Home (Remote)

  • Amazing/Generous compensation package ($110 - $160k DOE w/ Quarterly Bonus)

  • Generous PTO

  • Full Benefits

So, if you are a Cisco UCCE Engineer (Remote & $160k!) with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Cisco UCCE Application Engineer FL-Saint Petersburg JJ5-1458311