CyberCoders Customer Success Manager in San Diego County, California
Customer Success Manager Customer Success Manager - Skills Required - Customer Success Experience, Customer Satisfaction, Management Experience, Adoption, Retention, SalesForce, Force.com, Client Relationships
If you are a Customer Success Manager with experience, please read on!
Located in La Jolla - We are an exciting multi-million dollar retail brand looking to grow our product. We are currently looking for a Customer Success Manager to join our team. This person will need experience in building relationships and management.
What You Will Be Doing
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Program manage account escalations.
What You Need for this Position
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Proven ability to drive continuous value of our product(s).
Familiarity working with clients of all sizes.
3+ years of relevant experience.
Experience with Salesforce or other Force.com platforms.
Proficient in Office software.
Prior experience in closing sales deals at the executive level a plus.
What's In It for You
Weekly Meal Plan
Monthly Happy Hours
So, if you are a Customer Success Manager with experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Success Manager CA-San Diego County CW1-1458481