CyberCoders Service Writer - Heavy Equipment in Topeka, Kansas

Service Writer - Heavy Equipment Service Writer - Heavy Equipment - Skills Required - Service Writer, Service estimation, Customer Service, Service Technician timecards, DOT and IFTA logs, Customer Invoicing, Standard Pricing Guide (SPG)

If you are a Service Writer with experience, please read on!

The Service Writer is responsible for maintaining Service Technician timecards and safety training records, generating work order logs, entering data into the service business system, preparing warranty claims, running reports, and other general service department duties as directed by the Branch Service Manager.

What You Will Be Doing

-Maintain department communication in order to complete reports and work.

-Maintain Service Technician timecards and safety training records.

-Maintain DOT and IFTA logs for all field service trucks.

-Maintain clean and organized warranty parts storage.

-Enter proper charge labor codes, work done and type of machines.

-Work with customer invoicing problems.

-File invoices properly with current account system to maintaining current billing cycle.

-Answer phones system, taking messages and directing calls as needed.

-Complete job status reports. Generate work order log and previews on completed work orders.

-Open and close work orders in a timely manner in order to minimize work-in-process.

-Maintain use of the Standard Pricing Guide (SPG) with employees and work orders.

-Work with Deere Product Support Manager. Bill according to established flat rates.

-Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote).

-Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log.

-Establish and maintain service records.

-Maintain quality control records. Inform Branch Service Manager of Service Technician productivity on current work orders.

-Answer and schedule field servicing.

-Dispatch service trucks through Navtrax/JD link (internal system).

-Process part returns for warranty claims.

What You Need for this Position

At Least 3 Years of experience and knowledge of:

  • Service Writer

  • Service estimation

  • Customer Service

  • Service Technician timecards

  • DOT and IFTA logs

  • Customer Invoicing

  • Standard Pricing Guide (SPG)

What's In It for You

-Medical, Dental and Vision

-401k Match

-Generous PTO

So, if you are a Service Writer with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Service Writer - Heavy Equipment KS-Topeka TS9-1467650